Returns

Change of Mind

We do not accept returns if you change your mind about your purchase.

Damaged Item

If the item you have received is damaged, please contact us with a detailed description of the product fault, and a photo, please don't dispose of the item until we've had a chance to talk with you.

Get in touch

To request a return, please email hello@refinenurse.co.nz

We'll get back to you

We will contact you via email with instructions on how to return your item(s).

Pack & Send

Pack up your item carefully, so it reaches us safely .

Then what happens?

We will process your exchange, refund or store credit within 5 business days of your return arriving back to us.

We'll be in touch as soon as your return is complete.